How can I report an issue with the quality of received paper products?

If you receive paper products from Kylo Paper Products that do not meet your quality expectations, this guide will help you report the issue quickly and efficiently so we can resolve it to your satisfaction.

Step 1: Document the Issue

Take clear photos showing the quality problem with the paper product you received. Good images help us understand the issue better and speed up the resolution process.

Step 2: Contact Customer Support

Email your photos and a detailed description of the problem to [e-mail]. Our dedicated support team prioritizes quality and will assist you promptly.

Step 3: Provide Order Details

Include your order number, delivery date, and the exact product name to help us locate your purchase and process your request efficiently.

Step 4: Response and Resolution

Our team will review your case promptly and get back to you with a solution. This may include a replacement product or a refund depending on the situation.

Our Commitment to Quality

At Kylo Paper Products, quality is our top priority. We are committed to delivering premium paper products even in a digital age and resolving any issues efficiently to maintain your satisfaction and trust.

Additional Support and Contact Information

For more assistance, visit our website at https://www.kylo.com/ or contact our support team directly via email. We are here to help you with any questions or concerns.

Thank you for choosing Kylo Paper Products. We look forward to continuing to provide you with the highest quality paper solutions.